Toyota Prius Claims

Updated: October 16,2024

The deadline for filing Out-of-Pocket Reimbursement Requests passed on October 15, 2024. This deadline will not be extended, and Late Out-of-Pocket Reimbursement Forms will not be accepted. Any Late Out-of-Pocket Reimbursement Forms will be closed as untimely upon receipt without further processing or notice. All Out-of-Pocket Reimbursement Forms that have been timely submitted are under review, and the Reimbursement Administrator expects that the next round of determinations will be issued within a couple of months.

To participate in the Out-of-Pocket Reimbursement Program for which you may be eligible, you must timely submit an Out-of-Pocket Reimbursement Form along with your supportive documentation on or before October 15, 2024. Late Out-of-Pocket Reimbursement Forms will not be accepted.

The Out-of-Pocket Reimbursement Program is for current or former owners or lessees of 2016-2018 Toyota Prius or Toyota Prime vehicles who have out-of-pocket expenses related to repair or replacement of a cracked Toyota OEM windshield caused by a pebble or similar minor impact. Reimbursements of any out-of-pocket expenses will not be provided for any cracks that were caused by a collision, rock, or another act that would normally cause a windshield to crack.

You may submit the Out-of-Pocket Reimbursement Form and supportive documentation electronically by clicking here . If you wish to submit by mail, you must mail your Out-of-Pocket Reimbursement Form and supportive documentation, preferably via certified mail to the Reimbursement Administrator at the P.O. Box address below:

Toyota Prius Windshield Reimbursement Administrator
P.O. Drawer 51268
Lafayette, LA 70505-1268

Neither Toyota nor the Reimbursement Administrator will be responsible for lost, misdirected, or late mail. You are therefore encouraged to file electronically if at all possible.

After you submit your Out-of-Pocket Reimbursement Form and supportive documents, the Reimbursement Administrator will review the documentation. If there are deficiencies, the Reimbursement Administrator will contact you to inform you of any deficiencies and request additional information/documentation that you must timely provide. If your submission is eligible for out-of-pocket reimbursement, the Reimbursement Administrator will provide you with details about your reimbursement.

Failure to fully and completely fill out and execute your Out-of-Pocket Reimbursement Form, to sign the accompanying release, and/or to submit sufficient supportive documentation will result in denial of your submission.